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Frequently Asked Questions

Here is where you will find helpful answers to many common questions about tailor-made clothing. If you cannot find what you are looking for, please feel free to contact us.

  1. Why can I order shirts online but not suits?
  2. What is the difference between ordering a shirt from GaryTailor.com and buying one from a retail store?
  3. What is the price range?
  4. Is there a minimum order?
  5. Do I need to get measured every time I order from GaryTailor.com?
  6. What are my options if I don't want to measure myself?
  7. Where is my order being tailored?
  8. What is the expected delivery time of my order?
  9. How do I contact GaryTailor.com?
  10. What is the difference between 1-ply and 2-ply cotton fabrics?
  11. What about shrinkage of shirts?
  12. Do you use permanent or removable stays?
  13. How often do the fabrics online change?
  14. What is your guarantee?
  15. Does GaryTailor.com sell or share its mailing list with 3rd parties?
  16. What is the price range?
  17. What is the expected delivery time of my order?
  18. What are my options if I don't want to measure myself?
  19. How do I contact GaryTailor.com?
  20. What is your guarantee?

 

Q: Why can I order shirts online but not suits?
A: Taking the measurements for a shirt is very simple (How To Measure). For a suit, we prefer you meet with our master tailor. A suit requires many measurements that only a tailor can take properly
   
Q: What is the difference between ordering a shirt from GaryTailor.com and buying one from a retail store?
A: You cannot compare us with a retail store. Our shirts and suits are 100% custom made. Retail shirts come in standard sizes which are not your perfect fit. We make sure your order is 100% to your size and style. Also, our custom shirts and suits have many standard details which you will not find in department store clothing.
   
Q: What is the price range?
A: Our custom shirts range in price from US $49 and up, depending on the material. Suits range from US $400 and up, also depending on the material. Our prices are close to those you will see in a retail store. It is to your advantage to order custom made clothing at ready made prices.
   
Q: Is there a minimum order?
A: No. You can order one shirt, one suit, one sport coat, or one pair of slacks. You can order anything you want, any way you want it.
   
Q: Do I need to get measured every time I order from GaryTailor.com?
A: No. If your measurements have not changed and you want to keep everything the same, you can make another order with the exact same measurements as your previous order. We keep all your measurements and a paper cutting on file. Also, we can make any change you want, and we will update your profile.
   
Q: What are my options if I don't want to measure myself?
A: In this case, have someone else measure you or send us your best fitting shirt or suit for us to copy. When sending us your best fitting suit or shirt, you can specify whether to duplicate it or make any changes. After we make your shirt or suit, we will send back the sample you provided with your new order.
   
Q: Where is my order being tailored?
A: All orders are hand-tailored in our workshop in Hong Kong. Once they are made they are shipped to our local office in Austin, Texas. From Austin, we ship all orders to our customers via UPS or UP Postal Service.
   
Q: What is the expected delivery time of my order?
A: Delivery time is between 4 and 6 weeks after the order is confirmed. If your order requires special shipping or needs rush delivery, send your request along with your order and we will do everything we can to fulfill your needs.
   
Q: How do I contact GaryTailor.com?
A: No problem! You can speak to our master tailor for any reason. Just call 1-800-514-0637 (10 a.m.-8 p.m., Central Standard Time). Ask for Mr. S. Gary.
   
Q: What is the difference between 1-ply and 2-ply cotton fabrics?
A: Two-ply cotton fabrics feel silkier and make a more comfortable shirt. Two threads are twisted together to make one yarn. This yarn is then lightly woven, creating a very smooth and strong fabric.
   
Q: What about shrinkage of shirts?
A: We know and you know that cotton fabrics tend to shrink. Therefore, we give enough allowance for shrinkage. Please don't worry if your shirt seems a little loose. After a few washes, they will fit perfectly.
   
Q: Do you use permanent or removable stays?
A: Our shirts come with permanent stays. If you would prefer removable stays, please mention your request when placing your order.
   
Q: How often do the fabrics online change?
A: We update our fabrics every four months. Throughout the year, we will add new designs to our collections.
   
Q: What is your guarantee?
A: All our garments are made to your specifications. If something is not right, we will make it right. That is why we have been in business for over 55 years.
   
Q: Does GaryTailor.com sell or share its mailing list with 3rd parties?
A: No. All of our records are for our use only.
   
Q: What is the price range?
A: Our custom shirts range in price from US $69 and up, depending on the material. Suits range from US $429 and up, also depending on the material. Our prices are close to those you will see in a retail store. It is to your advantage to order custom made clothing at ready made prices.
   
Q: What is the expected delivery time of my order?
A: Delivery time is between 6 and 8 weeks after the order is confirmed. If your order requires special shipping or needs rush delivery, send your request along with your order and we will do everything we can to fulfill your needs.
   
Q: What are my options if I don't want to measure myself?
A: In this case, have someone else measure you or send us your best fitting shirt or suit for us to copy. When sending us your best fitting suit or shirt, you can specify whether to duplicate it or make any changes. After we make your shirt or suit, we will send back the sample you provided with your new order.
   
Q: How do I contact GaryTailor.com?
A: No problem! You can speak to our master tailor for any reason. Just call 1-800-514-0637 (10 a.m.-8 p.m., Central Standard Time). Ask for Mr. S. Gary.
   
Q: What is your guarantee?
A: All our garments are made to your specifications. If something is not right, we will make it right. That is why we have been in business for over 55 years.
   

 

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